Performance Measurement and Improvement
Trust is the essential glue for any collaborative relationship. Trust is best earned and maintained by agreeing and meeting objective commitments. An effective performance measurement system is an important tool for monitoring operations and proving that what was promised has been delivered.
We offer a full menu of services for your business or collaborative
project to help you measure and improve its performance and value, using KPIs, and to prove compliance with stakeholder objectives. Services range from the definition of project performance objectives and KPIs, through the implementation of open-book performance reporting systems, client and customer satisfaction surveys, facilitation of problem solving and improvement planning workshops, to the validation of the performance results achieved.